shipping & returns

All ila & alice items will be shipped
within 1-3 business days after payment has
been received and will be shipped through
Canada Post unless otherwise indicated.

All journals to the USA will be shipped with a tracking number.  

HOW LONG WILL IT TAKE?
Canada:
Standard Post in Canada estimates 5-10 business days

United States:
Tracked packet shipping to the USA estimates 
5-10 business days from when order is shipped.

Need it there faster?? Email me and we can talk about
faster shipping re: rates and details. It will cost a bit more
but I am more then happy to accommodate you :) 

If you are purchasing multiple items and are concerned
about the shipping costs, please convo me your zip code
or postal code and what city you are in and I can double
check on the rates for you and we can make sure we get you the best rate.

EXCHANGES & REFUNDS:

Yes, I accept returns and exchanges no problem.
It is important to me that you are super happy
with your purchase from me :)

HOW TO RETURN FOR A REFUND OR EXCHANGE:

If your item isn't exactly tickety-boo I'll gladly refund or exchange it for you. 
Contact me with 3 business days of receiving the item and we will go from there.
Refunds will be for the cost of the item(s) and any taxes
that may have been paid.

Please note: Refunds do NOT include the cost of shipping it back to me.
Buyers returning ila and alice items are responsible for return shipping costs. 


The Boring but Important Details of your Return:
Contact me via email: ilaandalice@gmail.com
and let me know you are returning an item to me and the reason for the
return. Once the item has arrived here I will email you and 
your refund will be issued no problem.

If your item has been damaged or broken in the
post due to postal mishandling please do email
me photos so I can see the damage and report it.
This is pretty standard stuff these days from indie businesses
but if you have any further inquires please email me at ilaandalice@gmail.com

I am happy to help out how ever I can :)