shipping & returns

SHIPPING:
Please note: recent changes from USPS and postal services overseas mean I can no longer send postcards with letter mail. I am now required to use a customs form which has significantly raised the cost of delivery. I am very sorry about the rise in shipping fees but this is completely out of my control. Not to mention the cost of fuel has raised shipping prices everywhere.The shipping amounts you see are not inflated. I make no extra money on shipping. It is extremely frustrating for all of us.
Thank you for understanding, Lisa.


All ila & alice items will be shipped within 1-3 business
days after payment has been received.
All ila & alice items will be shipped thru Canada Post
unless otherwise indicated.

There is no tracking number provided by Canada Post for small packet air service to the US or overseas.
  
HOW LONG WILL IT TAKE?
How long it will take for you to receive your ila & alice
item is based on the estimated time of arrival that
Canada Post tells us.

Canada:
Standard Post in Canada estimates 5-10 business
days from when order is shipped.
United States:
Standard shipping to the USA estimates 
5-10 business days from when order is shipped.

International:  UK, Australia, Europe & Japan: 
International orders will be shipped only through
Canada Post International Air Post and have an
expected arrival of about 7-21 business days from
date of shipment. My experience has been most
parcels take about one week. Due to VERY long
shipping times I do NOT ship surface post.
 *** Need it there faster?? Email me and we can talk about
faster shipping re: rates and details. It will cost a bit more
but I am more then happy to accommodate you :) 
*** If you are purchasing multiple items and are concerned
about the shipping costs, please convo me your zip code
or postal code and what city you are in and I can double
check on the rates for you and we can make adjustments
if need be.

 
EXCHANGES & REFUNDS:
Yes, I accept returns and exchanges no problem.
It is important to me that you are super happy
with your purchase from me :)

HOW TO RETURN FOR A REFUND OR EXCHANGE:

If your item isn't exactly tickety-boo just send it back to me
within 28 days and I'll gladly refund or exchange it for you. 
Refunds will be for the cost of the item(s) and any taxes
that may have been paid.
Please note: Refunds do not include the cost of shipping.
Buyers are responsible for return shipping costs. 


The Boring but Important Details of your Return:
Contact me via email and let me know you are
returning an item to me and the reason for the
return. You will be given a confirmation number.
(Please note: Items will not be accepted for a
refund without a confirmation number)

Simply address the package to me at:

ila and alice
P.O. Box
50017 Wilton
London, Ontario
Canada
N6A 6H8
Once the item has arrived here I will email you and
your refund will be issued no problem.
If your item has been damaged or broken in the
post due to postal mishandling please do email
me photos so I can see the damage and report it.
 Items Not Eligible for Refund:
    • Items marked as final sale.
    • Free gifts or promotional items.  
    • Returns shipped back to me in damaged/not as brand new condition
  • This is pretty standard stuff these days from indie businesses but if you have any further inquires please email me at ilaandalice@gmail.com
    I am happy to help out how ever I can :)